How To Fix “Internet May Not Be Available” Android Device Error?

Private networks seem to work just fine but sometimes trying to use a public WiFi can result in an ‘internet may not be available’ error, with the terms of service webpage not even appearing.

Internet May Not Be Available - Android Error

This can happen regardless of whether you are using Safari, Chrome or FireFox on your device. If you are experiencing this issue, try the following fixes to see whether you can solve it:

Fix #1: Force a Reboot

Many connectivity issues you face when using WiFi can be solved by simply restarting your device.

This is how to do a forced restart on the Android device:

  1. Press and hold down simultaneously the Power and Volume Down buttons until the phone power cycles
  2. This should take about 10 seconds
  3. Wait a few seconds until the Maintenance Boot Mode screen comes up
  4. Choose Normal Boot
  5. You can cycle through the options with the volume buttons then choose one using the bottom on the bottom left under the volume buttons
  6. It will take about 1½ minutes to complete the reset

Fix #2: Do a System Cache Refresh

To load apps fast, Android uses a system cache, which is like a set of files. It is possible for the cache to get corrupted. Try to clear the cache partition often to make sure it is working well all the time.

Every couple of months or after an upgrade is good for clearing the cache. You can also do it for troubleshooting purposes, such as when you get the ‘internet may not be available’ error.

  1. Switch the phone off
  2. If you can’t, wait until the battery runs out then charge it for 30 minutes
  3. Press the Bixby key (button under the volume buttons) and Volume Up button
  4. At the same time, press and hold the Power button
  5. When you see the Android logo, release all the keys
  6. It will show ‘Installing System Update’ for up to a minute then show the recovery menu
  7. Highlight ‘Wipe Cache Partition’ by pressing the Volume Down key
  8. Select it by pressing the Power button
  9. Now highlight ‘Yes’ by pressing the Volume Down key
  10. Select it by pressing the Power button
  11. You will see ‘Reboot System Now’ when the cache has been cleared
  12. Restart the phone using the Power button

Fix #3: Forget WiFi Networks

Forgetting a WiFi network can refresh a device’s WiFi connections, which might solve the error if it is linked to the WiFi network in question.

This is how to make your Android phone forget the network:

  1. Swipe up or down from the middle of your display on the Home screen to open Apps
  2. Go to Settings then Connections and then WiFi
  3. Make sure the WiFi switch is in the ‘on’ position
  4. Select the WiFi network you want to remove
  5. Press Forget

Fix #4: Reset Network Settings

Something else you can do is reset or clear your network settings. This wipes all WiFi networks along with VPN settings, WiFi passwords and cellular settings. Ensure you know how to reconnect to your VPN or WiFi before resetting your network settings.

  1. Swipe up on the Home screen to open Apps
  2. Select General Management
  3. Tap on Reset Settings
  4. Tap Reset Network Settings
  5. Enter the PIN if you set one up
  6. Tap Reset Settings

You will get a confirmation window once this is done

Fix #5: Access WiFi Using Safe Mode

A third party app might be to blame for the “Internet May Not Be Available” error, so try to connect to WiFi in safe mode. This suspends third party apps and third party services.

If the WiFi works fine on safe mode, then you know a third party app is interfering with the connection.

This is how to get safe mode on your Android device:

  1. Turn the phone off
  2. Press the Power key and keep holding it until ‘Samsung’ comes up
  3. Let go of the Power key and press and hold down the Volume Down button
  4. Keep holding it until the phone has restarted
  5. In the bottom left of the screen it will say Safe Mode
  6. Let go of the Volume button when you see that
  7. Now check if the WiFi is working

You can figure out which app is causing the issue by taking the following steps:

  • Boot your phone using safe mode
  • See if there is still a problem when using WiFi
  • Uninstall apps one by one, starting with the ones you added most recently
  • After uninstalling an app, restart your phone in normal (not safe) mode and check again

Fix #6: Reset All the Phone Settings

This solution is like a factory reset without having to delete customizations and personal data. This is how to reset your Android settings:

  1. Swipe up on the Home screen to open Apps
  2. Select General Management
  3. Select Reset Settings
  4. Enter the PIN if you set one up
  5. Select Reset Settings
  6. You will see a confirmation window

Fix #7: Install Updates

It can happen that code-related bugs might affect your phone, in which case you will need to patch the code by installing updates for both the operating system and the apps.

Install any pending updates and then check for the ‘internet may not be available’ error.

Fix #8: Full Factory Reset

If nothing else works, you might have to perform a full factory reset to fix any bugs in the Android operating system. This is a last resort because it wipes everything off your device.

Make sure you have everything backed up before attempting a factory reset:

  1. Back up your personal data
  2. Switch the phone off
  3. Press and hold the Bixby and Volume Up keys
  4. At the same time, press and hold the Power button
  5. Let go of all the keys when you see the Android logo on the screen
  6. It will say ‘Installing System Updates’ for up to a minute
  7. Then you will see the System Recovery options
  8. Push the Volume Down key a few times to reach ‘Wipe Data/Factory Reset’
  9. Push the Power button to highlight it
  10. Now push the Volume Down button to select ‘Yes – Delete All User Data’
  11. Push the Power button again
  12. When the reset completes, you will see highlighted ‘Reboot System Now’
  13. Press the Power button to restart the phone
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