This article focuses on “Error Code: M7353-5101” which you may encounter while using Netflix.
Netflix is one of the most popular video streaming apps there is, and millions of people rely on it to get their fill of movies and TV shows.
However, if you are a Netflix user you are likely to see error codes on occasion which can interfere with streaming your content or even stop it from playing.
One of those error codes is m7353-5101, which sometimes appears after the ‘Whoops, something went wrong’ message.
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What Causes Error Code m7353-5101?
If you are using Windows 10 to watch Netflix, the usual culprit behind this error message is a browser extension which is interfering with Netflix and stopping it from working properly.
You might be using an out of date browser, or have an issue with another extension or third-party add-on. Maybe your VPN or proxy is behind it, or your Firewall or security software could be to blame for the Netflix error.
How To Fix Error Code m7353-5101?
Following solutions will help you to fix Netflix error code m7353-5101:
Solution #1: Restart the PC and Clear Cookies
This is the first solution to try, once you are sure you are using the latest version of your browser:
- Shut down your computer and restart it.
- Clear out all your cookies.
- Sign into Netflix and see whether this fixed the m7353-5101 error
Solution #2: Disable Extensions
Certain extensions can interfere with Netflix functioning properly, so it’s a good idea to disable any unnecessary ones to figure out what is causing the error. Third-party add-ons can also cause this type of interference.
This is how to disable the add-ons in Chrome:
- Open Chrome and type this into address bar: “Chrome:/extensions” (you will see a list of extensions).
- Try to Deactivate all extensions one by one (the ones that can be deactivated will have a toggle which is blue if enabled or gray if not)
There is another error called Netflix 1080p error and this one is known to be caused by a browser add-on, so if you are seeing this you need to deactivate the extensions on Chrome (or Firefox if you’re using that) and then retry Netflix, using the instructions above.
Solution #3: Try a Different Browser
If you have disabled extensions and add-ons but you are still getting the m7353-5101 or M7361-1253 errors, it might be a good idea to try using another browser to see whether this fixes the error.
If you have been using Chrome, try Firefox or Safari. You can also clear cookies and your cache and retry the same browser.
Solution #4: Disable Your Antivirus
Sometimes antivirus programs can affect Netflix.
Try deactivating your antivirus program or the firewall and then restarting the Netflix app to see whether this clears the issue.
Solution #5: Update Widevine Decryption Software
If your decryption software is out of date, this can cause a number of browser issues and could be the reason behind the Netflix error.
This is how to update Widevine Content Decryption:
- Open Chrome, type in the address bar – “chrome://components” and then press Enter
- Find the “Widevine Content Decryption Module” (you will see it listed if you are using an official version of Chrome)
- Click on “Check for Update“
- Once it has updated, restart Chrome and try Netflix again
Solution #6: Disable Your Proxy
Disabling a proxy is the next solution to try.
This is how to do it:
- Press the “Windows key + R” together
- Type this and press Enter: “inetcpl.cpl“
- Go to the Connections tab and click on LAN settings
- The “Automatically Detect Settings” box should be the only checked box
- Click “OK” once this is the case, then restart the PC and try Netflix again
Hopefully one of the above solutions will fix the M7353-5101 error on Netflix which some people get when trying to stream a movie or TV show using their browser, either on a Windows PC or a Mac.
If you are still experiencing the error after trying the above solutions, you might have to contact Netflix Customer Support and see if they have some other solutions for you to try.