How to Fix iTunes Error 0xE80000A: iTunes Cannot Connect to iPhone?

Are you getting iTunes Error 0xE80000A when trying to connect your device to a computer running Windows 10?

iTunes Error 0xE80000A Fix

This might mean the PC doesn’t recognize your device, it refuses to play media files, or it failed to access the contents of your phone or tablet.

There are different reasons why you might get ‘iTunes could not connect to this iPhone. An unknown error occurred (0xe80000a)‘ error code.

iTunes Error 0xE80000A

Perhaps you have a damaged cable or USB port, or you’re using an incompatible iTunes version. Maybe you have a corrupted file somewhere.

The first thing to do is try another connecting cable or USB port, in case a defective cable or USB port is to blame. Still no joy? Try the following solutions:

7 Simple Ways To Fix ‘iTunes Error 0xE80000A’

Let’s take a look at simple solutions to fix this iTunes error code:

FIX #1: Update iTunes, Your Computer and iOS to the Newest Versions

If this error is the result of hardware or software incompatibility, updating everything can solve it for you.

iTunes Error 0xE80000A Fix - Update iTunes
iTunes Error 0xE80000A Fix – Update iTunes

These are the steps to take:

  1. Go to Computer Settings on your PC.
  2. Find Updates & Security.
  3. Click on Check for Updates.
  4. If there are new updates, update the PC to the newest version of Windows 10.
  5. Next open the Settings app on your iPad or iPhone.
  6. Select General.
  7. Select Software Update.
  8. If there is a new update, choose Download and Install.
  9. Log into the Windows Store on your PC, using your Outlook ID, and find iTunes.
  10. If there is an update, click on Download Now.
  11. Finally, update any other Apple software on your computer, like iCloud.
  12. Restart your PC and see whether the error is gone.

FIX #2: Disable Your Security Software and Antivirus Program

Some security software or antivirus programs can interfere when the iTunes software on your PC attempts to connect with your device.

To see whether this is the culprit, pause or uninstall third-party security and antivirus software on your computer, then unplug your device from it.

Restart the PC and try again, to see if the issue has been fixed.

FIX #3: Restart Apple Mobile Device Services

This is another solution which might solve iTunes Error 0xE80000A for you, especially if your problem is to do with plugging in the device or unplugging it.

iTunes Error 0xE80000A Fix - Restart Apple Mobile Device Services
  1. Press the Windows key + R.
  2. Type services.msc then press OK.
  3. Look for AppleChargerSrv (you might have to scroll down).
  4. Right-click on Apple Mobile Devices Service.
  5. Click Properties.
  6. If the service is marked as Manual, change it to Automatic then click Start.
  7. Click on OK.

FIX #4: Reset Your Location and Privacy Settings

Occasionally iPads and iPhones can experience corrupted location and privacy settings. If this happens, you might get iTunes Error 0xE80000A.

Apple’s operating software includes settings for trust permissions. These were given to your device when you first linked it to the computer.

iTunes Error 0xE80000A Fix - Reset Your Location and Privacy Settings

In order to fix the problem in this case, you have to reset them, by doing this:

  1. Open Settings on your Apple device.
  2. Select General then Reset.
  3. Select Location & Privacy.
  4. Enter your passcode if asked.
  5. Select the Reset Confirmation.
  6. Now try to reconnect your device to your Windows PC.
  7. Launch iTunes and click Trust when the popup screen appears.

FIX #5: Reset the Lockdown Folder

iTunes automatically creates a lockdown folder on your Windows 10 computer.

This folder has security certificates which are essential for previously connected devices to be able to communicate with the computer.

You can reset these, and hopefully this will fix iTunes error 0xE80000A, if the previous fixes haven’t worked.

  1. Press the Windows key + R to open the Run dialog box.
  2. Type %ProgramData% in there, then select OK.
  3. Double-click on the Apple written folder on the File Explorer screen which has opened.
  4. Rename that folder Lockdown.old
  5. Now try to restart iTunes and then connect your Apple device.
  6. Click Trust when the prompt comes up.
  7. iTunes will now create a new lockdown folder automatically, which has the right security certificate for device-to-PC communication.

FIX #6: Reset the iTunes App

Did you get the iTunes on your PC from the Microsoft Store?

iTunes Error 0xE80000A Fix - Reset the iTunes App

If so, you can reset the default settings:

  1. Press the Windows key + I to get to Settings.
  2. Click Apps.
  3. Find iTunes then click on Advanced Options.
  4. Click Reset.

FIX #7: Reinstall iTunes on Your Windows 10 PC

If none of the above solutions have worked for iTunes error 0xE80000A, try this.

iTunes Error 0xE80000A Fix - Reinstall iTunes

A complete iTunes reinstall will hopefully help you.

  1. On your PC, go to Settings.
  2. Click on Apps.
  3. Select iTunes and click on Uninstall.
  4. Follow the prompts on the screen, ensuring everything with iTunes in the list is removed, including:
    • iTunes
    • Apple Software Update
    • Bonjour
    • Apple Mobile Device Support
    • Apple Application Support 64-bit
    • Apple Application Support 32-bit
  5. Restart the PC and download a new copy of iTunes from the Microsoft Store and reinstall it on the computer.


Hopefully one of the above fixes has solved your iTunes 0xE80000A error and you can now connect your iPhone or iPad with iTunes successfully. Also feel free to check video guide below: