Error RH-01 also known as ‘Error Retrieving Information from Server RH-01’ has to be one of the most frustrating issues you might face when using the Android Google Play Store.
It can happen when you are updating or installing an app, and usually affects devices which have custom ROMs.
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WHAT CAUSES ERROR CODE RH-01?
There are various reasons why you might be experiencing the ‘error retrieving information from server RH-01’ issue on your device.
- Older Device Model – are you using an outdated device? If so, you are more likely to encounter this issue, because there are new apps coming out every day which require more powerful specs in order to run properly. An older device might have limited ROM, RAM or storage, which means even the most recent Google Play Store app isn’t going to work properly on it.
- Google Play Store Causing Device Incompatibility – Have you installed a Play Store version from a third-party website? Sometimes doing this can cause device incompatibility which ends up as an RH-01 error. Try to find a Play Store from Google which is compatible with the version of your device.
- Modified Software on the Device – Do you have modified software on your device? Modified software, or ROM, can have problematic issues. Most software shops install modded software versions cheaply. These can have nice features but they can also cause errors, including issues with camera function.
- Third Party Apps on the Device – Third party apps can sometimes cause issues with system apps, resulting in the RH-01 error.
Now you know some of the causes of ‘error retrieving information from server RH-01’ let’s look at some possible solutions for this issue.
9 Ways To To Fix ‘Error retrieving information from server RH-01’
Here are nine simple solutions to fix this android error.
FIX #1: CHECK THE TIME AND DATE
- Go to Settings on the device.
- Find the Time and Date setting.
- If it is incorrect enable Automatic Time Zone.
- Now close every app that is running and then check whether the error has been fixed.
FIX #2: RESET YOUR APP PREFERENCES
You might have accidentally changed the preferences on your app, which can cause an issue.
Fortunately you can undo this by resetting the preferences on the app to their defaults.
- Go to Settings.
- Go to Apps and Notifications and open Apps.
- Click the three dots in the top right hand corner.
- Than Click on Reset App Preferences.
- Click on Reset Apps in the open dialog box.
- Alternatively go to System under Settings, then click Reset Options.
- Open Reset App Preferences.
- Click on Reset Apps.
- See if the error has been fixed.
FIX #3: CLEAR YOUR GOOGLE PLAY SERVICES CACHE
Your Google Play cache might be full if you have too much data in there and cannot fit any more in.
This can result in the RH-01 error coming up.
In order to solve this, you need to clear out the Google Play cache.
- Go to Settings.
- Click on Apps & Notifications, then switch to the All Apps tab.
- Find Google Play Services.
- Click on Force Stop.
- Than Click on Storage.
- Click on Clear Cache.
- Reboot the device and check to see if the ‘error retrieving information from server RH-01’ problem is gone.
FIX #4: DO A CHECK IN SAFE MODE
Some apps can interfere with the Google Play Store, resulting in the RH-01 error.
If you run your device in safe mode, only system apps will run – third party apps will not.
This is now to enable safe mode:
- Press and hold the power button to switch your device off.
- Press and hold Power Off.
- A popup should say Reboot to Safe Mode: click on OK.
- Reboot your device again in normal mode.
- If the Play Store worked in Safe Mode, that means one of your third party apps is behind the RH-01 issue.
- Simply delete the third party app causing the error.
FIX #5: FORCE THE PLAY STORE TO STOP
Forcing the Google Play Store to stop might solve the ‘error retrieving information from server RH-01’ error you are getting.
This is how to do it:
- Open the Settings on your device.
- Open the Application Manager or Apps & Notifications.
- Switch to All Apps.
- Find the Google Play Store.
- Open it then click on Force Stop.
- Reboot the device then try to run the app.
FIX #6: REMOVE AND RE-ADD YOUR ACCOUNT
Removing your account then adding it back is the next step we are going to try.
- Go to Settings then Account Settings and remove the account.
- Add it back, close all apps then launch the Play Store again.
Also read: What is CQA Test App on Android?
FIX #7: DOWNGRADE THE PLAY STORE
It could be the case that the Play Store isn’t compatible with your device version.
Deleting the version of the Play Store on your device might solve the ‘error retrieving information from server RH-01’ problem, because it will remove any bugs from the older version.
- Go the Device Setting.
- Open Apps & Notifications.
- Locate and open the Google Play Store.
- Now click on the three dots in the top right hand corner.
- Click on Uninstall Updates then OK.
FIX #8: TRY AN ALTERNATIVE PLAY STORE
You might like to swap the Google Play Store for a third party alternative, such as Apkpure, Uptodown or Aptoide.
Installing one of these means you have a clean app store and you should be able to download any apps you want from there instead of the official Play Store.
FIX #9: PERFORM A FACTORY RESET
Has nothing worked for you so far? Back up your important data like videos, audio and photos on to external storage, before factory resetting the device.
Hopefully one of the above solutions has helped to solve the ‘error retrieving information from server RH-01’ issue.
If you haven’t managed to fix it though, you might like to contact Android or your device provider about the error getting information from the RH-01 server.